Last Updated: 8/19/24
Thank you for shopping with Pirates Patch! We are committed to ensuring your satisfaction with your purchase. Since our products are sold exclusively on Amazon.com, all returns and refunds are handled through Amazon’s policies. Below is an overview of our returns and refund process, aligned with Amazon’s procedures.
- General Policy
All products sold through Pirates Patch on Amazon.com are subject to Amazon’s return and refund policies. Please review Amazon’s Return Policy for comprehensive details. This policy outlines the eligibility criteria for returns, procedures, and conditions required for refunds.
- Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
Condition: The item must be in its original condition, unused, and in its original packaging. Items that are damaged, used, or missing parts are not eligible for return.
Timeframe: The return request must be made within the number of days from the date of delivery acceptance as allowed under Amazon’s return policy.
Proof of Purchase: You must provide a valid order number and proof of purchase, which can be found in your Amazon.com account.
- Initiating a Return
To initiate a return, follow these steps:
Log in to Your Amazon Account: Go to your Amazon.com account and locate your order.
Select the Item: Find the item you wish to return and select “Return or Replace Items.”
Follow Instructions: Choose the reason for the return and follow the instructions provided by Amazon. You may need to print a return shipping label.
- Return Shipping
Shipping Costs: Amazon will provide a return shipping label. Depending on the reason for the return, return shipping costs may be covered by Amazon or deducted from your refund.
Packaging: Ensure that the item is securely packaged to prevent damage during transit. Include all original packaging, manuals, and accessories.
- Refund Process
Processing Time: Once Amazon receives your returned item, they will process your refund within a few business days. The refund will be issued to your original payment method.
Refund Amount: Refunds typically include the cost of the item and any applicable taxes. Shipping costs may not be refundable if the return is not due to an error on our part.
- Exchanges
Amazon does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item through Amazon.
- Defective or Incorrect Items
If you receive a defective or incorrect item, please contact Amazon customer service directly for assistance. Amazon may provide a replacement or refund based on their policies.
- Non-Returnable Items
Certain items may be non-returnable, including:
Personalized or Custom Products: Items that have been customized or personalized are typically non-returnable.
Perishable Goods: Products with a limited shelf life or expiration date.
- Contact Information
For any questions or concerns regarding returns and refunds, please contact Amazon customer service directly. You can reach Amazon support through their website or customer service hotline.
- Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website, and the effective date will be indicated at the top of this policy.
Thank you for shopping with Pirates Patch! We appreciate your business and are here to assist you with any questions regarding your purchases on Amazon.com.